We are pleased to inform you about our straightforward and customer-friendly return policy. At Family First Concept Store, we offer a hassle-free return process that ensures your utmost satisfaction with your purchase.
Our return policy spans a generous 14-day period from the date of purchase. To initiate a return, kindly ensure that you have the original receipt in hand, as it is an essential requirement for the process.
Please note that our return policy adheres to the following guidelines:
Receipt Requirement: The original receipt is necessary for all returns. It serves as proof of purchase and aids us in expediting the return process.
Refund and Exchange: We offer refunds in the form of a voucher, which will be issued for the full purchase price of the item. Please note that we do not provide cash refunds or exchanges.
Item Condition: To be eligible for a return, the item must be returned in its original condition, free from any damage or wear. We take care to ensure that each customer receives products of the highest quality, and we appreciate your understanding in maintaining this standard.
Upon successfully completing the return process, you will receive a voucher equivalent to the purchase price of the item. This voucher can be used towards any future purchase at Family First Concept Store, allowing you to select products that best suit your preferences and needs.
At Family First Concept Store, your satisfaction is our priority, and we strive to create a shopping experience that is both enjoyable and reliable. We appreciate your continued support and look forward to serving you in the future.
Should you have any questions or require further assistance regarding our return policy, please do not hesitate to reach out to our dedicated customer service team. We are here to ensure that your shopping experience remains exceptional.
Thank you for choosing Family First Concept Store. We value your patronage and are committed to providing you with the utmost convenience and satisfaction.
Additional non-returnable items:
- Opened or used apparel, footwear or accessoires
- Opened or used smokeware or headshop items
- Some health and personal care items
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
[email protected].
Sale items: Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
[email protected] and send your item to: Nieuwezijds Voorburgwal 53-O, 1012 RD Amsterdam, The Netherlands.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping Returns
To return your product, you should mail your product to: Nieuwezijds Voorburgwal 53-O, 1012 RD Amsterdam, The Netherlands. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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